Billybob Agent
Activity overview
Latest activity by Billybob Agent
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Billybob Agent created an article,
Do I need to pay duties & taxes?
Import duties and taxes may apply upon receipt of international orders.These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and d...
- Billybob Agent
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Billybob Agent created an article,
I placed an order in a store - How can I return this?
Items purchased or ordered in a Kurt Geiger store/concession, either in person or over the telephone, can only be returned to the original store within 14 days where you made this purchase with you...
- Billybob Agent
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Billybob Agent created an article,
How long will it take for my refund to process?
It usually takes 1-4 working days for your returned parcel to be delivered to our warehouse by the courier. Once it arrives, it will take 3-5 days to complete the checks by our returns team. Aft...
- Billybob Agent
- 1 follower
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Billybob Agent created an article,
How do I use the Return Portal?
Please note this service is only available for UK customers for orders that start with 25XXX... Please do not use the Return Portal or the information in this article if your order number does not ...
- Billybob Agent
- Updated
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Billybob Agent created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Billybob Agent created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
- Billybob Agent
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Billybob Agent created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Billybob Agent created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
- Billybob Agent
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Billybob Agent created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Billybob Agent created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
- Billybob Agent
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